Established in 2014 to provide care for those who require complex packages of care. Typically, individuals referred to Time To Care will present with Mental Health needs, Learning Disability, Autism, or other disabilities.
Time to Care has made significant progress over the past six months as part of our ongoing service improvement journey.
Following the recent CQC report, we accepted the findings in full and immediately began a focused improvement plan. Since then, we have worked closely with Northumberland County Council’s Safeguarding and Commissioning Teams and the CQC to strengthen our systems, improve accountability and ensure that the people we support remain at the centre of everything we do.
We are pleased to share that, at the end of July 2026, Northumberland County Council confirmed Time to Care would be removed from safeguarding oversight and reinstated on the provider register. This reflects renewed confidence in our ability to provide safe, compassionate, and quality care.
We are proud of the improvements made and grateful to our colleagues, partners, the people we support and their families for their continued involvement and trust. We remain committed to listening, learning, and delivering high-quality care for our community, now and in the future.
We aim to provide an individualised package of care for each service user, which will allow them to exist within the least restrictive environment possible.
Our ethos gives them privacy and freedom of choice along with the appropriate level of care.
This consists of Support Workers, Senior Support Workers, Service Managers, a Quality & Compliance Officer, Clinical Nurse Advisor and a Registered Manager, which allows us to mould each package of care to meet the specific needs of that individual.
Responding swiftly to changing circumstances, varying our levels of input and support according to assessed needs and progression. This makes us person-centred and user focused.
These services are truly based around the needs of the individual and give the service user the maximum amount of choice.
Time To Care operates Independent Supported Living developments across the North East of England.
At Time To Care we are committed to the Active Support model, which is applied to all our services and service users.
We aim to assist people in developing a structured approach towards their lives. This is achieved by the service user, very often, living and working alongside care staff, carrying out day to day domestic duties, being encouraged to take part in appropriate activities, being involved in decision making processes as far as possible and being empowered and supported to live as independently as possible.
